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What level of support do you provide for total beginners?

What level of support do you provide for total beginners?

Postby admin » Thu Nov 01, 2012 5:14 pm

We absolutley LOVE our total beginners! You are NOT a hinderance, bother or inconvenience! We understand your enthusiasim and we share that with you!

We offer technical support with all technical issues of running your website. If you're having trouble setting up email accounts, receiving/sending email or uploading your site on the server for example, we will gladly offer support on those issues.

Tech support is free of charge and is available 24/7. 365 days a year via email.In 90% of cases response times are 30min-2h.

We have lots of beginners hosting with us and we don't assume everyone is an expert when it comes to technical issues of running a website so we are very thorough and patient in resolving your problem.

p.s. It helps a lot if you let us know you're a beginner when you request tech support just so we know that we need to go into a bit greater detail with our responses to your queries.
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